Hotel Hugo

A/C was not working, I made several complaints and they couldn't change my room until the last night. I was there for 4 nights. It was hot and unpleasant. Beds are not comfortable, rooms were not clean and housekeeping only cleaned half of my room each day, forgetting to take out trash and remove glasses. Water pressure in showers was awful. They lied to Hotels.com when I called to see if i could be moved to a new hotel because they couldn't fix the ac and couldn't move me to a new room as they said they were full. It was unpleasant as I came back from work every night when they claimed they fixed it then I would have to sit in the room with the manager on duty and the maintenance guy trying to fix the ac night after night. They were not understanding or willing to do anything but give me the service daily fee off but then they charged my card for that anyways. I ended up having to extend my work trip in NYC and I booked a different hotel what a huge difference one block over and much cheaper.

Overall, Hugo was a pleasant experience with several significant flaws. The hotel is in a terrific soho location and on a relatively quiet street, which was nice. The hotel decor and theme, albeit slightly dated, was nice and relaxing. But two complaints. First, the air conditioning wasn’t working the entire stay. It would only turn on when we messed with the overly confusing thermostat, then would switch to fan only. And second, they charged a $60 resort fee for three nights. I understand a resort fee when you’re a resort, but this hotel has minimal services and doesn’t even have a pool. Overall, we had a nice stay but will look at other options next time.

Great service, nice amenities, awesome rooftop bar views.

Awesome location for exploring NY neighborhoods, and the hotel has cool amenities. The bed could be slightly more comfy, but it was still a large bed and comfy enough.

Hotel failed to disclose that due to construction of a building next door the view they advertise is no longer available and the rooftop bar they are notable for is closed. Visitors are completely being lied to. They need to fully disclose the conditions.