Hotel Hugo

Had a really disappointing stay at Hotel Hugo. The kitchen was closed, but we weren't informed at check in and had a big surprise when we tried to go to breakfast! One of the elevators wasn't working half the time we were there. The rooms are also relatively noisy as they are clustered around the elevators. The room itself is comfortable and clean. Lots of construction in the area, and the view from our room just showed messy construction and leftovers from workers' fast food meals. I hope Hotel Hugo can fix these problems and offer future guests a more comfortable stay.

Everything (bad) you fear from a NYC hotel and worse. The restaurant was closed for reasons unknown and only one of two elevators was working for a 19 floor hotel with a popular bar on the roof. As you might imagine, waits for an elevator ran fifteen minutes. You would have thought as a courtesy to hotel guests that the rooftop bar would have been closed to minimize elevator traffic. If we had been ibn the city for more than one night we would have left, even though the room was prepaid.

Unbeknownst to us, the restaurant closed weeks ago! The city view we should have had was a cement wall of a construction site and the room was very dark in addition to being too small. The picture showing outdoor seating area didn’t exist or was closed due to permanent restaurant closure. Menus are still in room, and no where was it indicated that restaurant was permanently closed! Maids dragged leaking plastic bags of trash into and out of elevators through the floors! This is not a luxury hotel, and I would not have booked here if we’d known these details, as it was just sad and extremely disappointing. The front staff were excellent.

Great place to stay.. beautiful bar on the roof.. room was small and the sink had me water pressure.

Nice hotel with upscale rooms