Dreams Sands Cancun Resort & Spa - All Inclusive

Awesome stay at Dreams Sands again! Never fails! Great staff. Great Room Service. Clean & comfortable bedding. Great Beach & Views!

We paid for the preferred club but nothing in their service was "preferred". They made us wait for 2 hours (beyond official check in time) on the day of arrival. Soon after the delayed check in, our bags was not placed / brought to the room on time and got lost briefly for a few hours. Finally, we were also given the mandatory tour of the property (inspire of us letting them know that we were not interested). All I wanted was a room on time and to be left alone on the beach and that didn't happen at Dreams. Food was not exceptional and even when we were wearing dress shorts (not swim shorts), we were still turned down service at the restaurant after we waiting for 20 mins to be seated. I did like the property a lot but its just the experience of working with the admin staff and all these unnecessary gimmicks that turns you off!

Amazing beach, service, and atmosphere. My only complaint would be that our room had a very loud air conditioner, and the bed mattress was hard. There were a lot of positives as well! Especially great for families as the kids pool is really convenient... although not any slides or toys, it was right beside the fun pool so we can be close by. Great to have kayaks included as well, with an amazing beach. They do need to figure out a better pool & beach chair reservation system as people were laying towels on chairs at 7am.... so when we got up there were hardly any chairs left!!

If you like beach and have a kid say no more.. Best beach in hotel zone..