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3-sterren hotel in Ringwood met een restaurant en een bar/lounge
A lovely looking hotel in a great location but a massive disappointment in the room. A…
17 aug. 2020
11 aug. 2020
Onthoud: verzamel 10 stempels en ontvang 1 bonusnacht*
Deze accommodatie bevestigt dat er momenteel maatregelen worden genomen voor een extra grondige schoonmaak en de veiligheid van de gasten.
De accommodatie wordt schoongemaakt met desinfectiemiddel, veelgebruikte oppervlakken worden tussen verblijven in schoongemaakt met desinfectiemiddel en beddengoed en handdoeken worden op minimaal 60 °C gewassen.
Er zijn maatregelen voor social distancing genomen, het personeel draagt persoonlijke beschermingsmiddelen, in de belangrijkste contactruimen zijn schermen tussen personeel en gasten geplaatst en gasten ontvangen ontsmettende handgel.
Gasten kunnen hier contacloos inchecken en contactloos uitchecken.
Deze accommodatie heeft geen lift.
Voor de veiligheid van gasten is deze accommodatie voorzien van een rookmelder.
Deze accommodatie aanvaardt Visa, Mastercard, pinpassen en contante betalingen.
*Bekijk Toeslagen & Beleid voor extra details of extra kosten
Room quality was poor with mould on the ceilings, lack of staff, breakfast not as described in the menu, broken bed
Holidaymaker, Gezinsreis van 1 nacht, 16 feb. 2020
We had a a really good stay. The bedroom was comfortable and spacious. The staff friendly and the food in the restaurant very good. I did have problems during my stay with warnings appearing on my mobile phone as the hotels wi fi is not password protected. That said I would happily return to the hotel in the future.
Reis van 2 nachten, 3 jan. 2020
The hotel was set in beautiful surroundings, within the new forest were horses roam freely. The garden area was delightful and had seating for those who wish to eat outside or simple have a drink or two. They have a small simple indoor pool which the children loved and the facilities all in all were pleasing. For me, what let this hotel down was the attitude of some staff members.. as a young family we were clearly not their usual clientele, and this was made obvious by the look on their faces when we passed through the hotel. One of the receptionist staff, an older lady was stood on the stairs having a chat with another lady who stood at the bottom, as the children passed her on the stairs, she stopped talking looked at each of them and screwed up her face. I appreciate she may have felt they they should have waited for her to move however I do not feel that she should have stood there mid flight of stairs having a chat in the first place, so her facial expressions were not needed and quite frankly rude and unprofessional. The oldest of the children who is 11, actually said she liked the hotel but not the people in it as they made her uncomfortable. So just to clarify, if you are an older person this place is for you, those of a younger age are not as welcome.
Gezinsreis van 1 nacht, 25 jul. 2019
Great location with beautiful gardens. Only downside during the busy wedding season is there are no separate areas outside for non wedding guests to relax unless you sit inside.
Romantische reis van 1 nacht, 1 jun. 2019
This place reminded me of fawlty towers - a place that was falling apart, in need of some money and love. The hotel has potential but is sadly not making the most of it. The issues - a leaking roof in the dining room, no toilet roll holder in the bathroom, ordinary service, very average rooms that lacked some basics such as fridges and where you could hear everything from neighboring rooms, disappointing breakfast where the pancakes were tough... On the plus side was the lovely forest just meters away and the beautiful hotel lawn!
Chelsea, Reis van 3 nachten, 31 mei 2019
This was our second visit to Moorhill house.We love the area. The hotel is in desperate need of updating. The swimming pool was closed for repair throughout our stay and we were only notified of this when we arrived. Also complimentary toiletries were not replenished during our stay. The hotel is drastically understaffed. Having said that the staff on duty worked extremely hard to make our stay pleasant. A special mention to Callum who seemed to be everywhere and although inexperienced he coped well. I think management need to look at staffing and training at Moorhill house which could turn a good hotel into a great one.
Peter, Romantische reis van 3 nachten, 16 mrt. 2019
I had booked and paid for my stay before arrival. On arrival i was asked to pay again for my room. I said that i had paid on booking and this was accepted. I was informed that breakfast was included which i questioned as on the website it states breakfast is not included. On departing i was asked to pay again. I showed the receptionist proof of payment and this was accepted, then she tried to charge me for breakfast. I refused to pay this as i had been told it was included.
Reis van 2 nachten, 8 jan. 2019
Lots of mould around the window and shower room. Only stayed one night. Meantioned it to reception.
Reis van 1 nacht, 6 jan. 2019
Lovely part of the New Forest and convenient to A31 - so great location. Although... it wasn't clear when I booked that the restaurant is closed on Mon/Tues, which is unhelpful after a long day travelling and very remote (so had the offer of light bites, sandwich, baguette). Served a warm bottle of Peroni. Also wasn't aware that it provides exceptional service for "dogs" (including dog towels, bowls etc in reception doorway) - not great if not a dog lover and whilst on business travels! Room No. 11 very very dated and mouldy patches throughout. Would avoid for business/family travel - unless you have a dog in tow of course!
Zakenreis van 1 nacht, 13 nov. 2018
Superb location - set back in the woods - village of Burley about 10 minute walk - take a torch if you want to go in the evening Service and facilities very good and food in the restaurant was excellent - room a little basic but serves its purpose Would return and recommend if you want peace and quiet in some of the most beautiful countryside in the UK
STEPHEN W, Reis van 2 nachten, 17 okt. 2018