Residence Inn by Marriott Los Angeles LAX/Century Boulevard

Always nice to stay here! Big rooms! Just passing through! Big kitchen and plenty of room for 4-5 people!

Comfortable room, if a little dark. A few hairs found on the face towels, so clearly they had not been replaced since the last guest. 'Covid breakfast' was dreadful, so didn't even go back on my second/third mornings. No water on third night; room in alternative hotel offered earlier that day, but what a hassle that would be - should have comp'd the night, but just got a little back, on what was already an overpriced room (I had been charged extra for booking in advance!).

The service was great, but for a non-smoking facility and staying with kids it was really unfortunate that smoking weed is acceptable. It permeated the halls and rooms, making an exceptional hotel with excellent rooms, great location, and fabulous service all not worth it.

Good

Staff, upon check in, was very helpful. Room comfortable and well appointed. Very close to airport with convenient shuttle. Grab and go breakfast a bit disappointing but understand this is challenging. Overall, would definitely stay there again.

AMAZING.

Front desk staff not helpful. We called to inform them the TV did not work in our room. Was told "an engineer" would be right up. 30 minutes later, we went down to to ask about it. They said no one ever called. :( They then changed our room and the guy at the front desk said that he would send someone up with the keys. Again, waited about 30 minutes before going looking for them. After getting our keys from the front desk, the same guy once again said that someone would be up to pick up the old keys. Needless to say, we did not expect anyone to come up. We turned our keys in when we checkout in the morning.

The Residence Inn provided a lovely sweet, which my family enjoyed the night before an early flight back to the east coast. The room was spacious and the beds were comfy. The airport shuttle was very convenient. We would not hesitate to book again.

Location is very good as you can drive anywhere in less than 1 hour - north, east and south.

They were not making any cleaning in the room, but they never told me that at the arriving time. The internet never worked since the moment I got there, until I left. The staff was blaming any other cause but the poor performance of the network. The breakfast was poor, cheap and they are taking advantage from the Covid’s situation in order to deny the visitors what they supposed to get. Terrible experience, on top of that I been asked to pay $42 daily for parking. Extremely expensive for what you get!!! They have no refundable fare!!!