Perfect location and very clean!
Reis van 2 nachten, 14 mei 2021
Gorgeous and pristine
Amazing family vacation. This hotels cleanliness was immaculate. 10 stars
Megan, Gezinsreis van 7 nachten, 10 mei 2021
Doesn’t deserve to be a Hyatt
No lobby, have to travel to the third floor before seeing a single staff member. Checking in was confusing, disorganized, and unfriendly. The room was nice but lacked some basics, such as shampoo and tissues (had to call the front desk for shampoo and towels upon arrival). Overall, the hotel just felt cheap and classless, it doesn’t deserve to be called a Hyatt, unless, of course, Hyatt has decided to become a cheaper brand
Reis van 2 nachten, 7 mei 2021
Too expensive for nothing
No Valet person to take the car, had to look for the receptionist, dirty room, old hotel.
Zakenreis van 1 nacht, 5 mei 2021
It was a great spot not on the beach but very close to the beach. Room was great. Bar at the lobby and servers were excellent and very attentive. Everything was walking distance. Only thing I would comment on is some of the housekeeping staff ignoring us when we tried talking to them. My husband asked a question and she just kept walking on like he didn’t exist. Until we finally were able to get someone else to help us. Every guest should at least be acknowledged.
Gezinsreis van 4 nachten, 5 mei 2021
Below average Hyatt Centric
I booked my reservation for a King size bed, I was given a room was two Queens in a handicap accessible room that was very dark with an accessible shower. Check in was at 4, I checked in at 5 and was not given an option to take a different room. The water from the shower got all over the bathroom floor because it was made for a wheel chair to roll right into the shower. The room did not come with a blow drier. Between the valet parking and resort fee and taxes my $233 room cost $340. Definitely not worth it. The hotel had zero amenities other than the beach chairs at the beach. Very dissatisfied with my stay.
Ann L, Reis met vrienden van 1 nacht, 30 apr. 2021
The Hyatt Centric is in A great location! Few steps from the ocean. Right by plenty of dinning. I can always count on Hyatt to provide clean rooms which is hard to find right on the beach.
Lisa, Reis van 1 nacht, 26 apr. 2021
The young lady that checked us in was lovely-but the hotel itself is not what I would normally expect from a Hyatt Property. Lots of weed smoke when you walk to the elevators, small lobby area and cushions outside and at the pool are in terrible repair.
I know this is South Beach but the noise level in the hotel is not monitored and because of Covid there was absolutely NO service to the rooms at all. Water, toilet paper and towels should at least be delivered daily.
Janice, Reis van 4 nachten, 23 apr. 2021
This is not a Hyatt
After having great memories at other Hyatt facilities this was a great disappointment:
1. We did not get cleaning or any other service at the room for 3 nights. After complaining several times the management and front desk said that this was because of COVID. But nobody mentioned this at check-in
2. If it was due to COVID, the hotel should have prepared the rooms with enough towels, water, coffee, etc. But not even after complaining was this taken care off. On the last night room was cleaned and we got 6 water bottles to make up for the last 3 nights...Really?
3. The check in and front desk service was a little bit too casual as well as unprecise in the information that was provided.
4. The facility is a little run down compared to other hotels and in particular for the prices they are charging you. Not sure if all the neglect and poor maintenance can be blamed on COVID...
Will NOT recommend this hotel ever! I felt like a second class customer...
Frank, Reis van 4 nachten, 22 apr. 2021
Good weather. Great customer service. Very friendly people and good food. All that would’ve made this better is if the rooms has balconies.
Shanell, Reis met vrienden van 3 nachten, 14 apr. 2021