Holiday Inn San Marcos

Friendly courteous staff. Room clean. One negative thing, my wife complained about the lack of light in the bathroom. The light fixture was in the ceiling and no light on the mirror making it hard to put on her makeup. Our traveling companions complained of the same thing. You might look into that or have a lighted mirror on the vanity. Just a suggestion. There are a lot of women traveling and this might make a difference as to whether they stay with you again. My wife probably won’t; however she liked your hotel itself, other than that

Very nice hotel for the price, very modern amenities. Only complaint was the sub par shower head. But thats negligible in comparison to the rest of the room

Very nice, comfortable and the choices for interior redo were a great selection. Thanks

We changed to this Holiday Inn from another hotel due to concerns about parking, safety issues and hotel condition. We were not disappointed. This hotel looks rather new, has an inviting lobby and bistro/bar area. Our room looked really nice and clean upon entering the room. The bathroom was clean and up to date. Upon closer inspection I noticed a large hair ball attached to the box springs of one of the beds. The other bed had not been vacuumed well around the base. The desk chair had not been moved to vacuum underneath it either. But the bed linens were clean and the beds comfortable. It was quiet and we slept well. After graduation on Saturday night we wanted to order room service. The phone did not work. Also couldn't get a hold of the front desk. Breakfast was rather bland. We were told breakfast wasn't free but we could get a $5 breakfast and could just let the restaurant staff know. They knew nothing about it so we had to pay full price for a very bland breakfast buffet. With what they charged for the room on graduation weekend, breakfast should have been free. They had no decaf coffee made and said it would take a while to make some. So we decided to try the Keurig in our room. It didn't work. Staff was very nice but not very knowledgeable. There was plenty of parking and luggage trolleys. We felt safe there and were comfortable in the room. So, all in all, this hotel was probably the best in the area but definitely could have used some improvement.

Coffee station not cleaned or replenished some items in the bathroom not replenished front desk employees stressed & somewhat curt