perfekte opvang en infrastructuur
luc, Romantische reis van 1 nacht, 8 feb. 2019
Lower quality and cleanliness compared the old days as a sixty-hotel.
andreas, Reis van 4 nachten, 16 jun. 2021
Can't wait to return!
It was our first time in Miami, our stay was great. The staff was nice and welcoming. Our room was a bit small, but cozy. Our balcony view was amazing! The hotel was located in the perfect location. I will stay at this hotel in the future.
William, Reis van 3 nachten, 4 jun. 2021
The hotel was
Jeremy, Reis van 1 nacht, 22 mei 2021
Good hotel for the price
Nice clean hotel. I would stay here again but with a view next time.
MARLA, Reis van 2 nachten, 1 mei 2021
Good place with a great night life
Nice hotel located in the middle of SOBE with direct access to the beach.
The bar turns into a great place at night... Perfect hidden gem!!!
Cyril, Reis met vrienden van 3 nachten, 22 apr. 2021
I would have rated this better but after having my money stolen from the front desk i will never stay here again. Be very careful. The man at the front desk charged my card 70.00 for a small bottle of cranberry juice. Behind the front desk they sell snacks and beverages. I didnt have cash on me so i told the guy at the front desk to put on my card and gave him my room number. That is the only thing i purchased. I tried calling the hotel many times not only for this issue but even a month ago before i stayed there. They NEVER answer. You hear music and the auto recording says its a busy time. Every time i call i never was able to get anyone on the phone. Its unacceptable and then with the 70.00 charge for a small bottle of juice i don't trust this hotel. They stole from me. I will take it to court if i have to so that they are held accountable and the man at the front desk who charged me. I have never had this happen to me at any other hotel and i have stayed at many hotels. I have left messages on the answering machine for people support and concierge. Nobody calls back. Also when i booked on hotels.com they showed the full balance including taxes and fees. There is an added resort fee when checking in but they add tax not only to the price for the room but on the resort fee too. No other hotel did that. I told that to the lady at the front desk and she told me to contact hotels.com. i will have to look into that but the separate charge of 70.00 was fraudulent for the juice
Reis van 1 nacht, 12 apr. 2021
The hotel was so disappointing that we checked out a day early and found other accommodation. The unfriendly staff didn't care.
Upon arrival, there was a full on DJ / party in the lobby with outstanding music and drunk spring breakers galore. All of which were not wearing masks.
I had pre-ordered a cake to surprise my boyfriend upon arrival after a month of chasing the team, it wasn't there and no one wrote back when I asked for help.
The room was dirty, small and very oddly laid out (the bed was in the middle of the room giving an uneasy comfort when sleeping). We were so disappointed in the room given the amount we paid.
The beach club ran out of chairs every morning and the pool was never accessible. The team didn't even try to clean down the chairs in between use, no social distancing in sight.
Our last day had drunk people passed out around the lobby and front, it was a complete disaster.
House keeping didn't come the first day and the second day, they came at 6 PM. Not like the room was clean anyways.
I would never stay at this hotel again. Avoid it! I could go on for days, but I'll simply say AWFUL.
Reis van 4 nachten, 18 mrt. 2021
We stayed 4 nights. Room never cleaned even with daily request due to medical reasons. They promised they will but it was a lie. Phone in the room wasn’t working. We reported the problem daily but it was never fixed. That also means each time we needed something, we needed to go down to the front desk, wait in long line because they were under staffed, to speak to someone. My phone was stolen at the hotel private beach from my bag. Per lifeguard, the hotel is aware, it happens daily but no security present at the beach. We reported the theft. Chloe, the beach manager came out. She was very apologetic. We shared with her the hotel experience. In fact, just before the theft, we ordered chicken sandwiches and specifically said no cheese. The sandwiches came back with cheese. We sent it back. We also ordered ice blended margaritas, we got it not ice blended. The waiter said their machine just broke. We sent it back. We shared the food frustration with Chloe. She apologized again and said the food and beverages will not be charged and insisted on correcting the order and sent over the sandwiches without cheese. She also said she’s sending over a complimentary Champaign and
she did. She also said she’s going to the hotel manager to see what they can do about the phone and be back in 10 minutes. She never came back. We left messages for Chloe to call but never heard back. At checkout were charged $178 for food and Champagne 😱 Beach is open until 8 but they they take chairs at 6
Reis met vrienden van 4 nachten, 17 mrt. 2021
Disappointing, really expected a lot more. Pretty space destroyed by spring breakers. Not up to par or what was advertised
Reis van 5 nachten, 17 mrt. 2021