Hyatt Ziva Cancun - All Inclusive

This was a belated 15th anniversary trip. We helped my wife’s sister with her wedding in March. Life was very stressful and we needed to get away. This was the perfect trip! All inclusive resort with lots of eating options. We stayed in Torquoise, adult only building with a hot tub in the balcony. Had amazing views of the moon rising every night. Very quiet and peaceful way to unwind in the evening before bed. Beach sand is soft and soothing. Beach area stayed cool with the wind, but pool area was warmer. Neat change in climate based on where you were on the resort. Butler service was the cherry on top, as Andres and Joel were excellent and very accomodating. They provided the little touches to make our trip even more relaxoing and luxurious. Only negative was that the hotel next door hosted a wedding party that went past 1AM on one night. Music was very loud, but we were on island time so did not matter too much. Cannot wait to come back to Cancun and stay at Ziva. Maybe a family trip next time!

the property was beautiful, we have been to many hotels in Cancun and Playa and this location was great, the beaches are great and the amenities i.e. free paddle boarding are pretty rare. The only comments i have for improvement would be the entertainment could be better especially with any many kids as their were there and the food was not amazing (like we have had at other hotels)

Very family friendly. Best beach in Cancun - especially for kids.

Good location & lovely setting but multiple issues. Individually not a problem but all together over 1 night not acceptable - Room was not ready despite arriving after check in time (travelling with 2 small children 2 & 4 years old after a long journey), key cards were literally thrown at me once room was ready 1 hour later, no instruction on where room was (there are multiple buildings with an odd numbering system - 2532 indicates tower 2, level 5, room 32 for example). Food throughout was mediocre to bad (uncooked pasta, nuts on dishes despite us indicating a nut allergy), no towels by the pool at 4pm in the afternoon (concierge did resolve eventually) and generally rude staff throughout most of the resort (front desk were actually argumentative and fairly agressive). We had a week in a hotel next door prior to one night here which was at a lower cost with significantly better food & service. I travel extensively (70-80 nights in hotels typically per annum) and this experience alone would deter me from the Hyatt brand in the future.

The check-in process was really slow, other than that the hotel is gorgeous and food is good. We really enjoyed the stay!