Hotel Dubna Skala

I was nicely surprised. The hotel is really well located, just few stepsaway from the center of city. Service was amazing and I will definitelly come back.

We booked this hotel for a 2-night NYE romantic getaway. Check in: We arrived around 6.30pm and had to get the receptionist's attention to check us in. She made no eye contact whatsoever and didn't smile at all. She went through the check in procedure but didn't ask us any questions or offer us any advice on local attraction or even hotel facilities such as the spa. Also, I found it very unusual that we were asked to pay in full up front. In 99% of hotels you pay your bill upon checkout. Also, we went out for a jog the next morning and when we came back, we were asked to pay our room service bill from the previous night which I find absolutely ridiculous. Room: The room is quite nicely laid out - I would rate it as a decent 3-star room. Certainly nothing exceptional. Maid service: The maid came to make up our room while we were away but she literally did the bare minimum - threw our bed sheets back on the bed and left. She didn't even bother changing the sheets or replacing our towels with fresh ones. She didn't even fold the towels. She also left a piece of rubbish outside our room door. Spa: The spa was excellent, really nice and cosy and clean. However I ordered two fresh grapefruit juices and we got juice from a carton. Bar / food: We ordered food to our room but the guy at the bar messed up the order and didn't bring us what we wanted to my girlfriend went downstairs to complain. To be fair, they replaced the food and knocked the room service fee off o

Everything was good, but the hotel staff should have a better training. Employees do not speak good English which is important for tourists. Check in took to long and the staff in the bar was not very friendly. The bar was open until 23:00 and we went there 22:30 for some beer after we arrived until they close. We were told that we can only drink until 22:45 in a non friendly way and they only had 2 bottles of cold beer. This is really amateur way to run a hotel. Big minus: The bar allows smoking! For us a no go!