Big Cypress Lodge

Hotel is great. Staff is OK, You'd think they would be a little more eager to help. Never spent $300+ per night and not been able to get room service to answer the phone.

We had a great stay at the hotel, tried the food at both restaurants and it was good. The waitress employees at Uncle Bucks were slow and not as friendly as in the rest of the facility. The staff at Lookout was exceptional with one of the best waitresses. I complimented the cook because our meal was prepared to perfection. I suppose mt only real complaint is that for the price of the rooms there should be real cups for the coffee, not paper cups. All in all we would stay again.

Everything was great , big room and good service but for the money we paid I would like breakfast be included. We paid about $700 for one night plus paid for breakfast and etc. Even other 5 star hotels where we stayed included their breakfast in charge. I saw some people being upset about it and left the breakfast area. Not enough tables to accommodate all the guests in the morning and we even stayed in a line to get our table. Everything is pretty dark inside and because all the rooms located inside the pyramid there is no sun light ever and it’s hard to get up in the morning. I don’t think we will stay there again

The room was amazing but 2 nights we had to request the room be cleaned. We also had to request new sheets on 4th night. Day staff on reception were helpful but night staff were useless and rude.

The experience was cool. However the service and cleanless of the hotel was not as expected. I have had better service at a holiday in. We called the front desk for towels after thirty minutes my husband walked down the to front desk and asked the person working the front desk. He told my husband they would be rite up. We never got them. I’m the mean time I was taking a bath in the jet bathtub and mold came out of the jets (pictured below, black spectators). I was so beside myself I wanted to leave. My girls were sad. We ended up staying the night. Without the rest of the family bathing due to no towels and the jet tub issue. We ended up checking out at 7 am. To head home. This is our third Johnny Morris hotel stay. Glad we seen the Bass Pro Pyramid. I would not waste my money spending the night there again.