Waves Resort

Great place to stay with a family. Could use some upgrades (small details) but I know they are in the process of improving the exterior, etc. Overall, if you love the water, plenty of water activities.

I definitely was surprised when I arrived. It offered a lot more than I thought and everyone was so friendly.

Waves Resort makes it sound online that if you stay there you get to go to the water park for free! That’s the only reason I stayed there! So we called the front desk to ask about it and had to leave a message and nobody returned the call. They just ignored me! I will never stay at this resort again because they are misleading!

Location convenience is why we picked this hotel. The rooms was clean and comfy even though there were no windows. There is only one elevator for four floors as long as you don’t have anything to carry the stairs are fine. We had an issue in the parking lot with someone late at night messing with my side mirrors and windshield wipers. When I shared this with the staff as I was checking out, there was no concern. In fact, I wasn’t even asked how our stay was. The staff is in need of serous training overall. When we arrived, it was assumed we were there for the water park and not the hotel. We also got lost trying to find out room on the 4th Floors. There were two staff members that saw us walking around and around, rather than asking if we needed help they kept talking and laughing. As I stated before, location convenience is why picked the place.

We had a great time! Enjoyed the pool, pool bar, poolside movies, and lazy river. Close to the beach that’s a plus. Food selection not the greatest and a little over priced. Would definitely go back.