Andaz Singapore - a concept by Hyatt

The rooms and the views are great, as is the location directly above Bugis Station, but the lobby was chaotic to say the least, with no one coming to greet us or assist us when we arrived until we asked for help. In general, I found the staff to be cold and passive, rarely saying hello or offering to help. The hardware was impressive, but the service and atmosphere left much to be desired. It felt amateurish and overly hip, like the "Stolen from the Andaz Singapore" flip-flops in the rooms. Maybe this is the vibe they're aiming for, but it definitely wasn't what I was looking for, especially at over US$300/night. There are many other warmer and more elegant hotels in Singapore.

This hotel is amazing and the staff is great. I highly recommend.

Friendly staff who made us feel very welcome. The hotel was clean and nicely located for getting around the city.

My Wife and I enjoyed a lovely weekend stay at Andaz Singapore. Check in was quick and we were given a lovely city-facing room on a high floor. The mini bar was complementary and sufficient enough for a nice afternoon snack. As it was also the National Day rehearsal during the same weekend, we were able to enjoy unblocked views of the fireworks at the rooftop bar, Mr Stork. We proceeded to our dinner buffet reservation at Alley on 25 but was told that due to overwhelming patrons that evening, the buffet had ran out of oysters. Nonetheless, we were extremely grateful to Mr Thanigaimalai Munusamy, Assistant Manager, who personally went beyond his duty to request for a bowl of oysters and even personally serve it to us at our table. We were also pleasantly surprised by the creme brûlée (credits to the Chef that evening) which was once again served by Mr Malai yet again. Unfortunately, we were unable to personally thank Mr Malai for the excellent hospitality that we had experienced and we would like to take this opportunity to commend him publicly. We thoroughly enjoyed our stay at Andaz Singapore and would definitely be returning in the near future.

Amazing views, excellent service, great location.