Homewood Suites by Hilton San Marcos

Overall, the hotel was clean, comfortable, the breakfast was ok for something that was included, wifi was good, etc. My beef is with housekeeping. The first cleaning day they didn't arrive until 6 and had no towels to give us even though we passed on having the room cleaned. The second day, they hadn't appeared by 4:30 and had to call. Then, while they cleaned the room within the hour, they left no towels again. I called the front desk and "had to go and get them". Housekeeping was gone, and they didn't have staff that could deliver them. An unacceptable level of service quite frankly for a $150+/night hotel and a Hilton hotel to boot. We will not stay there again.

Great Staff. property is new and now is our new place to stay

The breakfast only had waffles the last day. The omelets were over cooked and the scrambled eggs were curdled, as they had water in the pan. The robust coffee wasn’t robust, but weak.

Jennifer at the front desk was wonderful. However, housekeeping services were unacceptable. We were not left any clean towels, toilet paper, Kleenex or restocked the coffee. This applies to both rooms I had. I don’t think it’s to much to ask for these simple amenities. In addition, we found that we had left a Kleenex on the floor because when we returned to our room it was still on the living room floor. Jennifer was very apologetic and personally delivered the items we requested. If we return to San Marcos we will stay elsewhere.

Think motel would be good for overnight business trip. Think there are better for family vacations. Hotel is downwind to corn tortilla factory. Hotel started running scent machines after we check in- assume because of complaints about smell. Chemicals in scent was so strong it caused everyone in family to have breathing issues. It was a kin to being stuck around that one Aunt who wears so much perfume you can't breath for three days. They did turn them off when we asked but it took a long time to get the scent out of hotel. We noticed no hot water during one of the days - they said they had to reset the heat and we would have hot water later. No hot water until next evening. They set off the low frequency alarm in our room one day which does not mean not loud! We called front desk and they said sorry maintenance had a false alarm. Room service never came one of the days.