Homewood Suites by Hilton San Marcos

Great location, very close to premium outlet and other places

The fan on the top of the bed was really dirty other that everything is fine

Very clean and roomy. Not only serve breakfast but also snack dinner in the evening so definitely a plus. Definitely will start looking for Homewood Suites when booking next time.

The room was very clean and spacious. Staff was very accommodating and very friendly. Very good breakfast. We would definitely stay again with our discounted rate.

We were very disappointed & shocked when we arrived in our queen suite to find the room completely filthy with trash on the floor & dirty bedding allover. Upon calling the front desk he informed us that housekeeping had shown the room clean, but it was not. He also told me that unfortunately there were no more room types available (a room I had booked & paid for in-full a month prior). They did accommodate us by moving us into a very nice King suite with pull out sofa (we have 4 people). They were going to try & move us the following day into another queen room, but after hauling a lot of luggage and items we decided to just stay. When I asked for a price adjustment, I was told that there couldn't be one since I had pre-paid. I think that this is very poor customer service when this room type was at least $45 cheaper than the queen for the length of my stay. Housekeeping also needs improvements in record keeping & service. They ran out of clean towels by 8 pm!! Also, we have been to a couple of Homewood Suites over the years & customer reception is one of the main reasons we choose it. This particular hotel did not meet our expectations. The first night we arrived they ran out of food an hour before and seemed to throw an alternative together. Needless to say, the perk of not having to possibly eat out as much was no longer an option - disappointing. Breakfast was much better as there seemed to be a larger staff. The facility was very clean, new, and nice overall.