Everything was nice except the smell of the room. It smelled like a port-a-potty, sewage smell. They said it was the cleaning solutions but others in our group did not have this smell in their rooms.
Bruce, Reis met vrienden van 4 nachten, 23 feb. 2021
The hotel overcharged me. Their transfer service didn't take me to the airport, but still charged me. I booked on Hotels.com for $527, they are trying to charge me over $600. The transfer service charged me $160 (almost double what a taxi charges) for a roundtrip. They gave me a ride to the hotel, but left me hanging at the hotel without a ride back to the airport. I ended up taking a taxi and almost missed my flight. I got to the gate as they were loading the plane. I'm especially upset with their transfer service almost causing me to miss my flight and stressing me out. Can you believe they are still trying to charge me $80 for NOT taking me to the airport! They went to the wrong hotel and refused to come to the correct hotel. After 30 minutes of waiting, they finally told me "take a taxi". The Fives Hotel should hire a more professional transfer service.
tim, Gezinsreis van 4 nachten, 11 feb. 2021
The Five is a perfect pool and party location in Playa! I came here for relaxation and literally 2 blocks from the beach. I absolutely love the ambiance and vibe. You can find quiet and relaxing vibes as well as fun and loud at the rooftop pool. Highly recommend it! Rooms are also beautiful although I wood get the one with a balcony next time - it overlooks the indoor courtyard. Love it!
Romantische reis van 4 nachten, 11 feb. 2021
Nice hotel be careful with Cc charges
Beautiful decorated comfortable rooms and the infinity pool is outstanding. My issue was on my day of departure my waiter charged $390 US instead of the 390 pesos or $14 US still waiting on this to be resolved 24hrs later. Service at the restaurant was mediocre at best. The highlight of the hotel was the concierge Oliver of epic travelers.
Esteban, Reis van 1 nacht, 9 feb. 2021
Amazing hotel in Playa Del Carmen
The Fives hotel is a lovely and modern property, perhaps the nicest non-resort hotel in Playa Del Carmen. The valet parking for $15 a day was worthy, because it seems there is not too many places to park around the area. The hotel is located just one block away from 5th avenue where you can find many shops and restaurants, and only two blocks away from the beach. The rooms were spacious and comfortable, very clean, the lobby area is cozy and inviting. The best thing of the hotel is without a doubt the rooftop. Awesome infinity pool with a nice lounge/restaurant area. They extended our check out time until 1pm which was a really nice gesture.
The downsides: Upon arrival you are met by a hotel concierge, who tries to persuade you to attend a time share presentation, which is quite annoying. The room we got on the 4th floor was very noisy, people slamming doors, and playing loud music, and lastly, I think the hotel staff needs to enforce the mask policy better. Most tourists would just walk around the corridors and lobby without them.
Gezinsreis van 1 nacht, 31 jan. 2021
The rooftop view is nothing short of spectacular! The staff was very friendly and inviting.
Ibrahim, Romantische reis van 3 nachten, 22 jan. 2021
Excellent modern hotel.
It was really good, I enjoyed staying at the Fives, but I didn’t use any of the facilities as I got there late and left early.
Paul, Zakenreis van 1 nacht, 6 jan. 2021
Beautiful hotel and very kind, friendly staff!
The staff is very friendly. The hotel is clean and in a great location. The restaurant is excellent and the rooftop is beautiful. It’s not a quiet hotel but it’s certainly comfy and the bed was great. They did go out of their way to make me happy! Lavia, front desk mgr, was extra kind and personally assisted me with a quieter room. Luis, rooftop was top notch and so was the rest of the staff. I enjoyed my stay and will go back. It’s a great place with a coffee shop, little store for snacks etc and you are always greeted with a smile. Excellent.
Melody, Reis van 6 nachten, 29 dec. 2020
The hotel is in a decent location one block from 5th avenue which is great. However, staff and service are lacking. I am still waiting for a bucket of ice I asked for 1 hour after checking in. I called down 3 times on separate occasions to request items, was told they were coming and they never did. I paid for a SUITE and was told when I arrived that there were none available and to come back after the holidays. How can you advertise and make someone pay for a suite that’s not available? Who would tell someone to come back 3-4 days later, pack up and switch rooms, if they want? The hotel food was subpar but convenient and excisions/transportation book were lacking communication all around. We didn’t know the full details and what we thought was a 8 hour excursion turned into a 14 hour excursion.
Romantische reis van 7 nachten, 29 dec. 2020
Clean, comfortable and close to everything
Really happy with our stay at The Fives. Rooms were comfortable, close to the beaches as well as all of the action on and near 5th Avenue. The rooftop pool was awesome. And you can't beat the rates. Would stay again.
michael, Reis van 3 nachten, 21 dec. 2020