Villas HM Palapas del Mar

Het hotel is mooi gelegen aan het strand en op loopafstand van het centrum. Na de ferry kun je zo een golfkarretje nemen die je naar het hotel brengt. Hotel personeel van de receptie gaf ons een upgrade omdat onze kamer niet meer beschikbaar was. We bleven nog een extra nacht en ze hebben onze spullen netjes overgebracht naar een andere kamer. Helaas raakte een tas zoek. Op dat moment was het personeel wel behulpzaam maar het was wel allemaal moeilijk. Uiteindelijk naar veel pushen hebben we mijn tas terug gekregen die per ongeluk naar een verkeerde kamer was gebracht. Dit zou wel beter kunnen. Overige hotel faciliteiten als zwembad en restaurant waren perfect!

Villas Palapas del Mar is a great choice for a stay on Isla Holbox. It’s a new resort right on the beach, but only a 10-minute walk to town. Rooms are large and clean, with either a balcony or a small plunge pool. Our balcony had a great view of palm trees and the water. The Skybar offers great cocktails and sushi. Try the Holbox Roll, made with large chunks of local lobster. The main restaurant offers a good buffet, with breakfast included. Staff were mostly very friendly, polite and helpful. Of course, even Paradise is not perfect. Wifi was slow; email worked, but posting photos usually didn’t. Our hot water ran out a couple times. And watch out for scams when arranging shuttles. We reserved a round trip shuttle from the airport in advance, but when we arrived we were told the offered price was “a mistake” and the price would be double. We also booked a private car to Chichen-Itza one day but were forced to share with another couple; getting the rate corrected was a hassle. These scams are common on the island, so be on guard. Overall, though, our experience was great and we would stay here again.

Think twice about going all inclusive at this resort as the food is poor quality and tasteless and it's not worth it. Be careful of ongoing construction work. Persons of authority are not available if you have any complaints and the reception staff are 'nice' but can't do anything. This is not a well run hotel, and the pictures are very deceiving.

Lovely hotel

Amazing hotel on the most magical island. So stylish and clean. Holbox is an out of this world experience. Service was great and the food And drinks so good and reasonably priced. Only thing I would say is that it is quite a family friendly hotel so if you are a couple on a honeymoon like we were the kids could be quite annoying at times but still it didn’t take anything away from the experience. Also a tip in general on holbox is to wear lots and lots of insect repellant, we have never had so many bites in our lives. It’s a great place though so it’s worth the sacrifice of being a mozzy buffet.