Surreal would be the best word to describe our experience. In the days before arrival, I received 7 emails in Chinese from the hotel via Expedia asking for my payment details despite these being confirmed by Hotels.com online and on the telephone. I was not going to send them the details again. On arrival, we were greeted by one of the guests who fetched the receptionist for us. She only spoke Chinese and Spanish and when my daughter spoke to her in Spanish, she just blanked her. I ended up checking in over the phone with another Chinese lady in French. Unbeknownst to us before arrival, the restaurant in the hotel was closed as it was low-season (ski resort) so we had to trek down the valley to find the only place that served food, and then we had to wait an entire hour before we could have a table.
The hotel rooms were clean and the beds were comfortable.
However, it was a surreal experience for us.