WORST EXPERIENCE EVER
This place was closed upon mu arrival. I was there around 12AM and all doors were closed, lights off and no one answered the phone. To be honest this place looks abandoned.
Frank, Reis met vrienden van 2 nachten, 20 nov. 2020
It was a nightmare from the beginning. They didn't have my reservation, then they put me in the wrong room. Then they moved me, the safe had to be unlocked, the Sky TV was disconnected, there was a MASSIVE crusty piss stain on the toilet seat, the shower backed up, the Sky TV didn't work when I wanted to watch it and my laptop disconnected from the wifi every 2 minutes. Other than that, it was great....
Andre, Reis van 1 nacht, 23 sep. 2020
Great hotel! Good location off my favorite street (38th) in Playa.
Reis met vrienden van 8 nachten, 7 feb. 2020
The Morgana Hotel is very comfortable and the rooms are clean, spacious and have everything one needs. The location is great at the 10th ave. which is a quieter than the 5th.
Reis van 3 nachten, 28 dec. 2019
My sweetheart and I loved the services provided by Angus and the rest of the staff. The interior design and attention to details were excellent. I highly recommend it.
Romantische reis van 2 nachten, 27 dec. 2019
The first room we got smelled like sweage. Overall rooms were okay.
A, Gezinsreis van 2 nachten, 23 dec. 2019
Not worth the price.
The construction next store was very loud. But not the hotels fault however the construction site is now just a hole in the ground so it looks like the construction of what ever will go there will be in place for a long time. The bar and restaurant being closed is not good. Its such a beautiful hotel. It has so much going for it but you could not even get a bucket of ice. A hotel is nothing with out a good team and good amenities. This has a good team but the amenities and the construction will not work in there favor.
Peter, Zakenreis van 4 nachten, 19 dec. 2019
Liked that location was great.
However, room was not as expected like in any of the photos. Actual room was disappointing and in need of upgrades.
Pool was too cold to use. Parking situation was an issue. Shower kept getting clogged and made it unusable.
Romantische reis van 7 nachten, 29 nov. 2019
Hotel Morgana-The room itself was quite small but all areas were very lovely and chic. The toilet and shower had their own doors. This helped with sharing the room while maintaining some privacy. The area was one block off 5th Avenue, so was very quiet but only a short walk to restaurants and our dive shop.
Security outside the front door and professional and courteous front desk personnel (You are wonderful, Angus!) helped us feel safe and gave us someone who could answer questions in English or Spanish. (I know I should speak the language if I’m visiting the country, but my vocabulary is still very limited, so I loved having people who speak fluent English available!)
I warn you that the hotel restaurant is now closed, so while tickets to an offsite restaurant were available for the promised free breakfast, we only used them on the day of departure. Every other day we had to be at the dive shop prior to the opening of the off site restaurant that provides the breakfast.
There is also very limited space for hanging things to dry. The hotel does provide very nice beach towels which you can always exchange for dry, but if you have more than a bathing suit that you need to dry, you will run out of space. The balcony is very small and has no seating and very limited sun exposure.
Finally, as others have noted, there is construction next door between 8-5. Not the fault of the hotel, but quite distracting. The entire property vibrated with the jackhammer.
Romantische reis van 4 nachten, 17 jun. 2019
Nice hotel. Excellent service.
The staff is very kind and the room is beautiful
Romantische reis van 1 nacht, 7 jun. 2019