Andakiri Pool Villa

The best part of the hotel was private pool and rooms were spacious. However, the quality of products used in the room looks like second hand. There was mosquitoes and insects (maybe beacuse there was lot trees around) We checked in late night and next day moring we found that granite near the sink is broken. Our room was changed but they didnt serviced our room that day as staff said we have given the new room in the morning. After making them understand that we need at least change of towels, they did it. Guess small things and bigger impact. We have to ask for toothbrushes every day, so, small things which can be taken care of. I think management needs to be more sensitive about making the guest experience memorable rather than guest calling every after few hours asking for water bottles, toothbrushes, razor etc. Its not the cheap hotel. Atleast basic amenities must be provided.

Pros: Comfortable bed, spacious, pool villa with sea view, clean, cheap laundry service (150 baht for 1kg) Cons: Pool relatively small, constant smell from bathroom (room303), furniture a bit dated, did not change linen every 2 days as mentioned in the card

We stayed in a 2-level villa with private pool. The villa is nice but pool is tiny. Location is good - sits on a small hill overlooking the bay. There is a shuttle running between the hotel and Ao Nang beach but only every two hours. You have to pay extras if you want to be picked up outside of schedules. There was an incident one night which the entire hotel was out of hot water - not ideal after a day of activities outside. Staff's response could have been better but in the end the hotel manager offered some nice treatments to make it up so was all good. Cleanliness is an issue though. Dirty marks and stains can be found pretty much everywhere. A/C units are alos loud at night.

The best part of this pool villa was staff!! They were so friendly and kind. Very welcoming! Definitely will recommend to everyone :*