Serenity Glamping Riviera Tulum by Xperience Hotels

Glamping at it's finest

Stunning site with impeccably clean facilities, especially considering this is glamping. Would definitely stay again. It is a 1 hour drive from Tulum so don't expect any convenience as far as location is concerned. I will also say that the service down at the beach club was a bit of a mess, 20 minute wait just to get a beer. But that was something that was congruent across everywhere in Tulum. Everyone is running around as if there are super busy with 100 customers when there are only 5... Maybe the city grew faster than the service was ready for.

Brian, Reis van 1 nacht, 31 dec., 2020

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Great hotel that could be perfect with some tweaks

The hotel and experience are very unique. It is a very cool concept, and the pictures are accurate. It really has a Tulum type feel and the property is very relaxing and feels like you’re in a jungle. The tents are a good size, clean and comfortable, with a big comfortable bed. With a few small changes this hotel could really be a special place. I have really only one issue about the property itself, and then some complaints about the beach club which is technically separate, but really an extension of the property: Me and another couple got placed in two tents on the edge of the property against the metal fence. I am not sure if we just got very unlucky due to a few windy days and two particularly bad tents, but our tents were UNBEARABLY loud from the tent canvas slapping around the frame. All 4 of us could not sleep at all, and the other couple ended up moving tents. They moved to one of the interior tents, and they told me it was a significant improvement. Unless this is fixed, I would highly reccomend staying away from the tents along the metal fence. With respect to the beach club - It is a bit crowded with the beds and tables, and is not that much space. The food was actually surprisingly good, maybe the best meal we had in over 7 days, but the service was terrible. Generally the service is slow in Mexico, but here it was particularly bad, and they would just not come by to take our order, and then once you ordered the food would take forever.

Reis van 2 nachten, 30 dec., 2020

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Very much enjoyed our stay

We stayed here for 2 nights! Amazing tenta and camping area and the beach is fantastic. Food/breakfast at the beach club was really good. We also used the jacuzzi outside the tent which was great but the water did unfortunately not get as warm as you may want. But still pleasurable.

Jonas, Reis van 2 nachten, 25 dec., 2020

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This property is very beautiful and peaceful, beds are comfortable. Breakfast service is very good, Isamar is so sweet. Food is just okay. My biggest disappointment was the beach club, it took them some days until 11 in the morning to set up and they paid more attention to serving the non guest who rented the chairs.

Cindy, Reis van 7 nachten, 14 feb., 2020

Gecontroleerde Expedia-gastenbeoordeling

There was no hot water for the tubs. That was the only disappointing part of our stay. Great romantic getaway!

Romantische reis van 2 nachten, 23 jan., 2020

Gecontroleerde Travelocity-gastenbeoordeling

Amazing experience!!

Or stay here was spectacular! My boyfriend and I were celebrating his birthday and Julio at the front desk went above and beyond to make it the most memorable experience for us! The only negative things about the experience was that it was cold out and there was no heat so the nights were really cold. Also the fire pits in the common courtyard were not working which was a little disappointing since it was cold. The sheets didn't smell clean but this could be due to the organic products the the resort uses. I would most certainly stay here again in warmer season. We had an amazing experience with the service we received as well as the unique nature of the resort.

Reis van 2 nachten, 6 jan., 2020

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Nice room, skip the F&B

The tented rooms are great - well designed, spacious, clean and well air conditioned. It is fairly loud but people are quite respectful with a noise ban after 9pm (remember - you’re on a tent so there’s really no sound proofing). Great for spotting iguanas in the morning! The service however at the restaurant and the beach was extremely slow - they forgot drinks on more than one occasion and the food was mediocre at best with a very minimal (albeit complimentary) breakfast. Come for the nice room, great deal on beach access but skip the onsite food and drinks.

Reis van 3 nachten, 28 dec., 2019

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Loved our stay here. All the staff were fantastic in the reception, restaurant & beach club. The resort is very nicely set out, would recommend.

Gezinsreis van 2 nachten, 20 jul., 2019

Gecontroleerde Expedia-gastenbeoordeling

The Serenity tent camp was a wonderful and unique experience. Basically a nice comfortable hotel room in a tent. The attention to detail was excellent from the hostesses to the maids, everyone provided the kind of service you would expect from a high end hotel.

James, Romantische reis van 4 nachten, 26 apr., 2019

Gecontroleerde Expedia-gastenbeoordeling

This property was exactly as described and more! I had never been GLAMPING before and was sceptical to leave my resort to venture over for a night, but i am entirely glad i listened to my boyfriend. The grounds and tent were immaculate. The tranquility and serenity along with the service and quality of food makes this hidden gem a must stay for anyone looking for that zen out of the box mexico travel destination. Xpuha beach is the most picturesque beach and is my second time returningi almost dont want to blog about it, but it is also a must experience! Miltons service is so wonderful along with every single staff member gave exceptional service! We Will return!!! Jade L

Jade, Romantische reis van 1 nacht, 20 mrt., 2019

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