Mezzo Hotel

Worst service i have meet in a hotel. They didn't even show way to elevator. Gave us wrong room, 40min for check in (no other coustomer), smells bad and no service mind at all. Did check out after 3hours and book another hotel

Very disappointing experience! Hotel is showing images not related to the room you'll get!! Hotel management is not decent in giving you what you paid for and what you expected.

had a relaxing stay with my family

The hotel is tucked away down a back street in an old district of Cebu city called Mabolo. Upon arriving there was no doorman to greet us or carry our suitcase up the steps in front of the hotel. Normally this wouldn't have been a problem however i had an accident 2 weeks prior and had injured my back so it was a real struggle to get into the lobby. The Lobby itself is quite pleasant with lots of marble and an open fish pond although strangely no seating unless you sit on the ponds edge. Checking in was straight forward as i had prepaid through hotels.com and only needed a signature a copy of my passport and a 1000 peso deposit. The receptionist gave us our room card and wifi logins and then left us to it. Upon entering the room it was already air conditioned which was a pleasant surprise in the Philippines as you usually have to activate it once you enter. The room which was a junior suite was of a reasonable size and very clean. The reason for going for it was that it had a full size bath which i wanted for my aforementioned bad back and i had three long baths over the 2 days we stayed which set me up for the long haul flight back to the UK. The bathroom also had a double size shower which worked well for the wife and overall i would say it was one of the best i have experienced in the Philippines over the 25 years I have been going there. Overall a good stay which could be enhanced by having a full time doorman (i did spot one on the middle day when i didn't need him).

Management intervention to assist in caring for customer needs. I was not sure that front desk cared if I stayed at the hotel or not. Front desk fumbled with paperwork, and getting me checked in properly, and the same with my guest. It took several attempts to program the room keys.

Alto a nice hotel, staff where vary rude, spoke to my pa

Clean , nice very quiet and very good wifi.

booked a Suite with a King-sized bed and a bathtub. was "upgraded" to a smaller room, with a smaller bad, with NO bathtub. I asked to be moved to what i booked, i was made to wait 2 hours. But was made to stay in the same room. disappointing.

For my Aug23-26 stay, i booked a suite with a king-sized bed & bathtub. I was told i was “upgraded” but when i got in, it was a smaller room, with a queen-sized bed, and no bathtub. I asked to be moved. Then I was made to wait 2 hours. And in the end, i still had to stay in the same room. Disappointing.

The staff was very friendly and courteous. The amenities are seriously lacking. The pool is very small amd and partially indoors. No seating around the pool. The pool bar is just a small counter in the corner that wasn't staffed when I went. The convenience shop wasn't open much during the day. The "restaurant" breakfast isnt anything great. Lots of breads and meats. The staff gets 5 stars. The hotel gets 2.