We’ll be back.
So fresh and clean and quiet. Staff were very helpful. A short stroll to Sharks club for very nice, affordable meals. Realistic nightly rate.
Lynne, Gezinsreis van 1 nacht, 6 jun. 2021
Excellent service and really friendly staff.
Excellent location for to the GCUH Hospital.
Sava Gertruda, Reis van 2 nachten, 31 mei 2021
Good location, clean rooms and very nice food for room service. However the check in experience was not pleasant and took far to long. Firstly with the wait for the people in ahead of us to check in and then the time it took for us to be checked in ourselves. The paperwork and whatever they were required to do to enter our information into the computer and then copy ID and activate cards was far too long. We had heard the receptionist in the line next to us give a spiel to our other family member staying at the hotel and things that she was offered (such as late check out for a fee for example) was not offered to us, nor were we told about parking, so it seems that there is an inconsistent check in process between team members. We had one room booked as a twin bedroom, however the room had been set up with a king bed only. When we realised this we asked the night manager to have the beds made up as twin beds but he said that house keeping were not longer there. He did offer to make up the sofa, and when we got back to the room later the sofa was made up, however I did not pay for one sofa bed and one proper bed I paid for two proper single beds. He said the room was not able to be a twin room - however if I booked the room as a twin then I should have been notified that this was not able to be a twin room. We eventually found out we could extend check out time and paid to check out at 2pm, however room key locked us out at 12pm. Had to go to reception to sort this out.
Gezinsreis van 1 nacht, 21 mei 2021
Great hotel with good food facilities near by room was modern and fitted all our needs.
Lin, Reis van 2 nachten, 14 mei 2021
I was quite disappointed at how I was treated by the staff. I’ve never felt more like a 2nd class citizen with no compassion or options given from the staff. That is not service or accommodating. I’ve worked in guest services and hotel management for over 15 years and I pride myself on a high level of customer service and supporting the guest.
Instead I got policy guard dogs that had 0 ability to offer alternatives options or any compassion to my situation that was also out of my control.
I will be taking this further.
The photo is of the drain in the bathroom.
In times where our health and the air we breathe is of paramount importance we have dirty grimmy mouldy drains in a place that has ‘COVID safe’ signs everywhere.
Clearly the signage doesn’t reflect their desire to maintain any form of cleanliness or genuine service to their customers.
Again I will be taking this further on a few accounts.
Tamara, Reis van 4 nachten, 13 mei 2021
great Value for money
Easy and efficient check in. Room was very clean and smelt clean. Well appointed. Great value for money.
Could have had an extra blanket.
As it was business didn't have time to check out hotels facilities and dining options
Christopher, Zakenreis van 1 nacht, 5 mei 2021
Great place to stay
Stay here every time we travel through the Gold Coast.Easy to get too with under cover parking and clean
Roseann, Reis van 2 nachten, 19 apr. 2021
Great service, so clean and modern!!!!
Tanya, Zakenreis van 1 nacht, 16 apr. 2021
Felt lik a prison, no fresh air in rooms, towels wouldn't even dry. Had to stand in line for 39mins to enter the sharks venue. Must signbin and out just like a prison, massive difference in price for food (discrimination) for members and non members. Massive 30min lines to order food.. Curtains didn't block the sun in the morning. Hated my stay there.. They even messed up late check out..
Reis met vrienden van 6 nachten, 15 mrt. 2021
very good service, clean and easy parking on site.
Reis van 1 nacht, 11 mrt. 2021