At our arrival, we were told to call a specific number for them to welcome us and give us access to our room. The room they had provided for the night had no air conditioning, just a small fan. We had booked the place for 7 nights and specifically asked for air conditioning, the temperature outside was around 35 degree Celsius. The reason we could not get the room we asked for was that the previous tenant had asked for a 1 day extension, which he was granted and had us bumped down to a non air conditioning room. Following our complaint, they offered to move us to a close by B&B with air conditioning and then back the following day to the original booked for the remaining 6 days. We did not agree to it and were told that we would not get our money back. One more thing... when asked about the free breakfast mentioned on the reservation, we were told that breakfast would be served at a different location, about 500 meters from current location and 500 steps up to reach it. This is not the way we envisioned our stay. Our confirmed reservation guaranteed us a room with air conditioning and balcony with sea view and came attached with pictures of the room. Luckily we were able to book a place near by for the whole stay, which came at a higher price than expected.