Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

Very nice resort

Lovely property and beach. But I would not stay again. Every evening we booked to eat at 8.30pm and despite a reservation we still had to wait and not one single evening did we eat until after 10pm. It was so busy and unorganised . I understand they may be understaffed and facing COVID challenges but it was very bad. We kept getting assured it would improve the next day but it didn’t. 2 evenings we ate our main at 11pm. Many other small issues too. Plus serenity club is a waste of time.

Great, beautiful clean resort with great rooms and amenities. The hotel architecture is very modern and luxurious and feels very upscale. Lots of different areas to lay including two pools and various different beach setups. Very easy to get a nice big bed or cabana on the beach. The rooms were very nice and spacious. I got the best sleep I have gotten in probably 5 years on the large comfortable beds. Also, very solid, clean gym with enough equipment to do a solid workout. My only criticism of the entire stay were the restaurants. This is pretty consistent with every all-inclusive, but the food was not very good overall, which was not suprising. However, the service in the restaurants was particularly poor, waiting a long time for someone to take our order, and then waiting a while for food to come. If they can straighten this out and improve the food a bit, this place would be incredible.

We had an okay time but not amazing. This resort is small. Only one “club or night activity” each night. Long waiting for dinners each night, we waited for a table at the Asian place one night for a hour and then on top of that it took 2 hours to get our food. It was frustrating. The Mexican restaurant is awful. Mediterranean is good. The lunch buffet is the same every single day which is frustrating. Not a lot of variety so if you are staying more than a few days it would get old very quick. They don’t have procecco so that sucked! That’s what I drink and their sparkling wine comparison was nasty. We ordered room service a few times and it took an hour to two hours to receive and it was usually cold. Guacamole is frozen, not fresh. However, the service staff is kind, helpful and they work hard. Maria is the best!! Carolina gave me one of the best massages I’ve ever had and I get a lot of massages! Overall the rooms are nice but would not recommend this based on the food. The Asian place is as good as it gets. I ran to the airport to get steak nachos from Margaritaville.

Views were beautiful, food was hit or miss, drinks were weak, service was wonderful, spa was very relaxing.

Great trip, with great amenities. We would definitely visit again. The only thing that kept us from rating the visit a 10 out of 10 are two things. The first being the restaurant’s serving dinner. The Asian Fusion restaurant was average at best and the Mexican Steakhouse was slightly above average. We chose to dine offsite for 4 of the six nights we were at the property. Breakfast and Lunch options onsite were excellent. The last thing that we were not happy with is the fact that we’re multiple groups of 20 somethings staying at the property who thought that night time was party time. The last two nights of our stay, we had groups of eight to the people above and beside our swim out room playing music and drinking until 2 or 3 AM each night. It definitely made it hard to sleep. On the second night when I phone the front desk, I was told they would handle it, but the party just kept going for another 1-1/2 hours... I realize that the hotel can’t be held responsible for what other guests choose to do, but for us, we were looking for them to manage the situation better. All in all, we would rate it a 8.5 out of 10

We really enjoyed our stay at Haven! Unfortunately we were there during hurricane Zeta but that only put a damper on our vacation for 24 hours. The resort itself is beautiful and clean. Everything is brand new and well decorated. Our room was fully stocked with a mini bar and Nespresso machine so we could make our own coffee in the mornings. 24 hour room service which usually took 20-40 minutes to receive. The restaurants were as good as they can be at an all inclusive! We really enjoyed the steakhouse. The pools were beautiful and plenty of seating. During our stay the resort was only at 30% capacity due to covid so we felt very comfortable since there weren't crowds of people. The staff were very friendly and accommodating and everyone was compliant with wearing masks. Overall I would recommend!

Yo estuve por 5 días en oct 14/2020 Todo estaba muy excelente la masera Marilu muy excelente persona y amable todos los demás personal buscaban la manera de hacernos sentir bien y cómodo la limpieza era excelente el hotel muy limpio y organizado lo único que no estuvo tan buena era la comida y la música a pesar Que es para estar tranquilos abecé un poco de música de buen aviente hace bien... lo recomiendo 👍

Overall, our trip was great. When we arrived, we were greeted with refreshing drinks and a cool towel. We were a part of the Serenity Club so we had a separate check in lounge which was air conditioned. Our butler showed us the property and took us to our room which included a swim out pool and a great view of the Ocean.

The staff was great! Aside from the resort being beautiful and clean, the staff made it extra special. From Rosy our cleaning lady to abel our barista at the cafe and everyone at the pool bars, just continuously made us feel welcomed. Will definitely be coming back!