Studios in New York

The worst experience ever. It’s a 24hs check-in but being that the office works 10AM-5PM they leave the key with security. When we arrived to the location, at 7 AM, the security handled the key to us but it wouldn’t open the apartment door!!!! We tried calling the office many times, of course no one answered. We contacted Hotels.com and they tried to call the office as well, with not luck. I had to talk for half an hour to two different representatives from Hotels.com to get our money refunded. VERY DISAPPOINTED WITH HOTELS.com. They should pick more carefully the properties they work with. Also, at the beginning, they didn’t want to refund us the money. Insane! We never got to open the door or see the place. Such a shame! We ended up having to book a new reservation somewhere else and we did it through a different platform. Didn’t trust Hotels.com. For the new booking. I didn’t expect for them to offer places like Airbnb kind. They don’t advertise that kind of accommodation. They should let you know in advance.

The location is very good, but aside from that it's not that great. It was very noisy and so I couldn't sleep well at night.

There was no hot water for me to take a shower there was no sugar for me to drink my tea and coffee I had no direct access by phone to the front desk

I blame Hotels.com as much for my experience as the property. It's a studio apartment in an old building on a side street. The apartment itself was VERY quiet, clean and a good size. Elevaors slow and building management was unhelpful. But real problem was the GOTCHA. The room was advertised at a two-digit rate plus taxes and amenities. I read it and even kept a PDF of it but wasn't until the 3rd read AFTER the surprise I got in the bill (wasn't careful enough before finalizing) that I saw the fine print. The amenities charge was more than double the price of the room!