I've been to many different hotels of various levels, I rate this the worst so far. While it's clean and the check-in clerk was nice, no one really answers the phone, and when one finally did, they acted like a major bother, the thermostat is a pain in the butt to figure out before freezing or getting cooked, room service stopped before 8 after being told it goes well into 9pm, had to doordash but don't allow dashers upstairs so had to get dressed and go back downstairs, room door so heavy that it slipped from my hands and slammed on my head with the locking mechanisms pounding my head at a pretty fast rate when placing the eaten food container outside the door(could be a concussion) giving me a throbbing pain, bottom of the bathroom door knob to a sliding french door is loose, so the handle becomes undone, no shower cap, poor TV channels and the display setting is too bright but no way to control, parking structure was the most stressful thing ever. Stayed in various places in SF, too. My recommendation is to go elsewhere if at all possible. Haven't checked out yet, so hopefully that would be a better experience.