The room was dirty and smelling bad. On the second day, we called staff to ask why nobody was cleaning our room, staff said once you check in nobody will enter your room again. Then, we asked for towels because we didn't have any clean towels, more than an hour goes by and no towels, we called again and staff was very rude saying that there was a shift change with the cleaning staff. After waiting for more than 3 hours for a clean towel to take a shower and still NO towels, we decided to pack our things and leave the hotel. Horrible experience...the AC was so bad that our room felt like a sauna, making the bad smell even worse. All the lobby and elevator areas super dirty and nobody ever cleaning anything...crumbles of food, and even onion skin on the floor in front of the elevator at the lobby. Everything smells bad. This was worse than any cheap road motel. Don't ruin your vacation, stay somewhere else!!!
This hotel was on the local news because of an infestation of bed bugs...we only found that out when it was too late...they refused to cancel the reservation. We didn't see bed bugs, but the experience at this hotel was terrible...very dirty place with rude staff, and zero minimum service.