2/10 Poor
Jan 25, 2025
Poor service spoiled a nice hotel.
Really disappointing stay at La Franca Barcelona. We were on a 4 day trip to finalise our wedding details for later in the year. We picked La Franca because of it's location, proximity to the city as well as major roads for travelling and the fact we could park and charge the electric car we had.
Firstly the electric car charging point at La Franca is out of use, there was nothing to make us aware before hand. This spoiled one of our nights where we had to find an expensive charging point, register for apps and wait whilst the car recharged. This was an additional cost.
Another day we had a make up artist/hairdresser coming to do my wedding hair and makeup trial. Again we chose La Franca because the rooms were large with good space for getting ready with mirrors etc. The reception refused the artist entry to the car park and then the building. They told her she wasn't allowed to visit guests and would have to leave. Only after several discussions with a supervisor was the artist allowed to do my hair and make up. The staff were incredibly rude and she has never experienced such a refusal at any other hotel in the city, ever. Not letting her use the near-empty car park was also ridiculous.
On the final night the entire hotel was woken up at 0230 in the morning by one room moving furniture, having a shouting argument and blasting music. This could be heard in reception but staff did nothing until multiple guests complained / took it in to their own hands.
Poor experience.
Chloe
Chloe, 3-night trip
Verified Hotels.com guest review
