I have stayed at this hotel before and never had issues but it needs a serious overhaul. We stayed two nights the first morning we had a strange lady knocking on our doors on the third floor at 7am, were pretty sure she was homeless. Kept wandering the hallway knocking on doors pretending to look for her room. We left for our competition and told front desk. Then that night when we got back it was late (10:30pm) and our toilet was overflowing all over the bathroom, we tried calling down, phones didn't work, so daughter ran down to tell them and the maintenance man was "clocked out" he said. The front desk lady asked him to please go check and he comes up with nothing to fix it. Then says well I'm done work but I guess I'll get a plunger. He comes plunges twice, says there, I'll leave this for you. and leaves! So we have wet towels all over the bathroom to soak up the water and nothing to help clean up. So we go back down to front desk and ask for a new room at least since we can't use our bathroom and no longer have towels to shower with in morning, and the front desk says well I guess we can give you a new room. Like we were putting them out! The maintenance man said he wasn't paid overtime to fix it so why should be come help. So maybe they need to treat their employees better and they would want to work, this is the hospitality industry....