So we check in around 10 pm and one of the rooms where real smells humid and has water drops coming from the AC in the dressing room. We asked for changing the room, so this has not been taking seriously, so I needed to step down and re ask the receptionist for that. Funny enough she wanted me to provide pictures proving that. Then room changed to a different floor, so now my kids are 10 floors away, as they claimed no available rooms in the same floor. I accepted as I had no other option, we moved to the other room and it smells terrible, seems it had been left with no AC for long days. My wife decided to go and have a fight with took a plenty of time with some anger level, then we secured a room for the kids 4 floors away which was decent.
Upon check out we asked for bell boy to help with the language but never came, so I had to take everything down myself, when I saw the bell boy down hr apologized claiming that he is so busy.
Very low quality hotel and super old, can’t be considered as Sheraton, though the location is awesome and very close to everything. Will never repeat.