The staff was so kind and welcoming. They helped us across every step of our visit. We were greeted with a welcome gift. Our room’s air conditioning had a hiccup and we were immediately moved into another room. Enjoyed the open space, robes, and slippers after a long day exploring. Rooms are very comfortable for a family of four. We took advantage of the breakfast, room service, mini bar, and rooftop bar. Mi kids loved having pizzas in the evenings. It is literally steps from major attractions and shopping. We did many tours with meeting points that were an easy walk from the hotel. I would highly recommend if you want to be in the middle of everything in Roma.