2/10 Poor
Feb 10, 2025
Need to improve! And a new cook for kitchen
I had ordered a non smoking room due to health reasons. The room smelt of cigarettes and we had people smoking right out front our window and talking loud late at night. Next morning I found the cigarette tray right below our window.
I had ordered ease of access we were given room with spa that was difficult to step into to shower. We payed extra for breakfast booking as we had medical appointments that day over lunch. We arrived at 20 to 9 for breakfast the toast machine hot food and drinks were turned off the food in the buffet Luke warm, turned off well before we cane and people arrived to eat after us.
The chef told us that he had turned it all off & finishes at 9.
The night before I was told by front of house that he cooks till 9am and service ends at 9:30. On the website it says they service till 10am the breakfast was $37 each. For the quality & attitude of chef I was astounded they could charge that there was no fruit to go with cereal and the pastries were all gone he had put away the food already. I was crook all day due to poor food hygiene.
We had an 11 am checkout.
The front garden was full of weeds and the look of the place rough out front.
The young people serving the front desk were so lovely & polite and I felt sorry for them.
The bed was comfortable but smelt of cigarette smoke.
The net curtain inside had a brown cigarette stain on it.
The cups in the kitchenette were tea stained and the draw dirty. Had to wash before use. Room was otherwise ok.
Judy
Judy, 1-night business trip
Verified Hotels.com guest review