2/10 – Matig
27 december 2024
Horrid!!!!
Not only did the bathroom have roaches in it. But within just a few hours of me being checked in the manager sent housekeeping to my room and this housekeeper let my dog out of the room. No one from the hotel even called to notify me. Animal control picked my dog up and when I confronted the manager and housekeeper about this situation they insulted my intelligence by lying to my face saying she never let my dog out only cracked the door and then shut it back and she definitely didn't let my dog out. I checked out the next day that morning however I went to take a shower NO HOT WATER. The manager told me I probably turned to the handle the wrong way because she just took a hot shower. She never offered to come show me nothing. And even though I only stayed there one night she charged me for two nights and refused to refund me the pet fee even though they let my dog out and never notified me. I will never stay there again.
Erin
Erin, gezinsreis van 14 nachten
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