Positives: The view is beautiful and the bed was big. Breakfast was okay—nothing special, but fine. At least we had a roof over our heads.
Now the negatives: walls are paper thin—you’ll hear everything, including your neighbor’s bathroom habits. The hair dryer is useless—works for one minute, then needs a break. Air conditioning didn’t work, so expect to sleep in a stuffy, hot room. Staff had zero service mind unless they were trying to sell us dinner at their restaurant. Housekeeping didn’t replace toiletries and took our towels without providing new ones. Asked for a kettle—told to come get it ourselves. Asked for a cup—told to go ask the restaurant directly. Room itself was not worth 4-stars. Furnishing quality of a hostel.
This is labeled a 4-star hotel, but that only applies to the view. In terms of service, it’s worse than a hostel.
Biggest issue? The location. Marina Grande may sound charming, but it’s terrible for tourists. Far from the city center and ferry piers, you’ll be walking up steep hills or paying €20–30 per taxi ride. With luggage, prepare to drag your bags 500–750m over cobblestones—taxis can’t reach the hotel, and the staff offers no help.