2/10 – Matig
5 mei 2025
Noncommunication dirty apartment, nothing working
I have never experienced anything like this in my life. This is one of the worst hotels I have ever seen. I can’t believe Hotels.com is representing it.
Upon arrival, the outside of the building was falling apart people coming in and out of the building we’re obviously drug users/halfway.
Communication prior and on arrival to the hotel was a disaster could not get hold of anyone for any information. If I got through to someone they would either hang up or the English was very bad when I finally contacted Hotels.com they told me someone will be in contact with me.
When we finally got into our room, the instructions were simple enough but trying to get the key lock open was very hard took us about 15 attempts when we were in the property. It was late at night and the children were tired. The beds were uncomfortable. Springs were popping out of the mattress and sheets were filthy. We tried finding alternative accommodation. But everything was booked up as it was Made bank holiday I tried to contact the service manager but no of them replied or answered the phone.
When we woke up in the morning, we did not even use the any of the equipment as when I was washing the parts I got an electric shock then we tried to have a shower. No hot water again tried to contact the owner but had to go through to hotel.com to get a response when somebody finally did come to the door. The English was not the best and they absolutely smelt of weed/drugs at this stage we packed our bags and left
Sarah
Sarah, gezinsreis van 2 nachten
Geverifieerde gastenbeoordeling van Hotels.com