The location of this hotel is perfect. Close to all kinds of great local food, clubs, bars and shopping malls. The staff was polite and helpful when my internet would not work in my room. No free WiFi, by the way. Not very nice. I didn't like my first room and was offered another with a nicer view when I asked for it. Very good service, I would say! The rooms could be cleaned some more, I would say. I found the carpets on the floor with all kinds of dirt, clumps of hair, etc. They could be vacuumed a little better. In general, everything was a little old, worn and a bit 'eighties'. It could be modernised some more, but that's just personal preference. But at the time of my stay, the hotel was being renovated, I think, so hopefully it will be super clean for future guests. Think I would come back for 1 or 2 nights in Penang. If you're only in town for a night or two and if you don't care for a luxurious place, this is good enough.