6/10 – Goed
5 januari 2025
Omni is barely what it used to be
I've stayed at this Omni over the last 20 years once every year or two. The location is wonderful. In the middle of the city, but surrounded by nature. They excel at cleanliness and service. Valets were awesome as was the front desk and anyone I worked with (spa front desk as well). But, it's clear that Omni isn't nearly as busy as it used to be and it seems they are reducing investment here. The room I got was large with separate living room and bedroom so you would think (from online photos) you'd get at least a bathtub/shower combo for a nice soak. Only a stand up shower was were a bathtub clearly used to be. I noticed that the little gift shop/snack store downstairs is no more as well. Years ago they eliminated the hot tubs in the lower level too. The rooms are comfortable but the decor is decidedly dated.. but in good condition. I visited Mokara for a massage. It was very clean but the men's steam room was out of service, the jacuzzi was above safe temperature by 5 to 6 degrees (I informed the staff and they apologized) and the dry sauna temp gauge was stuck and it seemed the sauna had trouble getting hot enough. The digital controls read 82 degrees no matter how hot you set it. Sadly, the massage I received was not what you'd expect at a luxury hotel spa either. Not horrible, but not great. If you're just looking for a solid, comfortable, clean and quiet room, Omni is still a great choice.. but they've lost their former splendor it seems.
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