My partner and I went on a 3 day mental health staycation, we paid big bucks to have a jetted tub in the room so we could just escape the world and while using it the 2nd day we had no hot water. I am dying and my partner is stressed so she called the front desk and was told to wait 30 minutes, we did, we were told they had several check in's the place was a ghost town. We called back, we then were told to turn the water on all the way like we don't know how to work hot water, my Partner called again, was told to wait again, finally she made me call and the front desk person did come down and I explained if I turned it until it spun I would rip the knob off and that the shower had no hot water as well. We were told to wait again, she comes back which I give her credit for her was YOUNG! My partner was getting annoyed, angry and Literally I had to trouble shoot the water problem myself having her go check water in other area's and then telling her to go call the manager and telling her the hot water heater had fritzed out. this literally took 4 hours of getting up and down checking the water temp, running it, and waiting with a hotel that wasn't even a quarter of the way full. In credit of the young front desk person they did call the manager and a plumber was called and 8 hours later we had hot, hot water but the day was wasted away, my partner was stressed and the relaxing get away turned into me working for free while paying big bucks to not have the hot tub I paid for