4/10 – Redelijk
28 maart 2025
Charged for a Night we DIDNT even stay!
I booked this room sole to be able to go to the speakeasy. It was for my partners Birthday and we were so excited to stay in a hotel that matched our 1920s theme. I only wish the nice lady that i spoke to on the phone was the person at the front desk that checked us in. I requested Birthday fanfare online that was listed as an additional 60 dollar charge. She had no idea what i was talking about.
We get to the room and and after enough time for us to pee, I got a family emergency phone call.
Without pause we rushed out and had to go back home to rectify the issue. It was then i reached out to customer service explaining Without going into detail that we would BOT be able to stay in our room anf i was was told she woulf see what she could do and call me back.
Not only was that call NOT FOLLOWED up on as promised we were fully charged for a one night room we did NOT STAY IN. Unfortunately in our haste we left with the room cards, but we had to abruptly cut our evening short and were charged anyway.
This is sad to say, but true and for that we will think twice about patronage to this establishment. I understand being out our money. But to leave me hopefull openended without a fillow up to let me know if ahe could or couldn't us unacceptable and just plain old bad customer service.
Amber
Amber, reis van 1 nacht
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