6/10
My very first experience with the check-in agent was awful. She was rude and my second person I dealt with at the check-in desk when I was trying to explain to her how my experience went she was somewhat dismissive. I had called the day before my check-in date and explained to them that I needed a room with two beds because this was a trip for my adult son and I to see a concert. They assured me that they had that in my record that it wouldn’t be a problem And that I had a room to clean beds. I get there we get up to a room. it’s a room with one king bed. I go back downstairs and they explain to me that they had sold out. We had checked in a little bit early at around 3 PM and they were already sold out. They offered to get my 6 foot four son a roll away which he said was no big deal, but I was upset that that was what had happened since I even called the day before to let them know our needs
CHRISTINE
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