When we got there at check in , there was a little confuse, somehow they have hard time finding our reservation but at the end they fount it ! The people at reception are very friendly, nice & go out of their way to help you! Especially 胡博,when we tried to buy a bus ticket to MUTIANYU GREAT WALL, they need a Chinese phone # but we only had Hong Kong SIM card #, 胡博didn’t hesitate used his person phone # for us to book the ticket, we were so grateful for his help & provide us a peace of mind! We would definitely recommend them to our friends!