2/10 Poor
Dec 16, 2024
Horrible Experience- Do Not Book
It was absolutely terrible. They have a hot water issue and this issue was not disclosed to me before or even at the time of check in for our stay. Had to find out the hard way when trying to shower and there was no hot water. Our toilet didn’t work. The hot tub and heated pool was out of service due to the issue . Sheets on the beds were 100 years old and disgusting. When maintenance was sent to our room to fix the toilet he knocked once and then opened the door to me naked in a towel. He then left to get his tools and when he returned he didn’t even knock he just walked in. The maintenance guy also changed the shower head in our room and then said that the hot water works when it didn’t. The entire resort had an issue not just our room so he lied to us. I wasn’t able to shower all weekend. This was my first time leaving my little kids in 3 years. What was suppose to be a relaxing short getaway was ruined because the resort was dishonest and couldn’t be upfront about their issues at the time of check in. And to top it all off their cafe espresso machine was broken so I couldn’t even get a damn coffee in the mornings. I’ve lost all trust for this place and will not be returning. I don’t get to leave and spend time with friends hardly ever so I’m very disappointed that the one opportunity I had was ruined by Zerrmatt resort. (The photo is me trying to sit in the tub long enough for hot water to come out - which it didn’t.)
Rachel
Rachel, 2-night trip with friends
Verified Hotels.com guest review