Avoid travel to this place at all costs.
I am writing to express my dissatisfaction with my recent hotel stay, booked through Expedia. The experience was far below the standards I expected based on the information provided on your website.
Firstly, the request for two beds in the room was not honored despite being requested and confirmed by staff weeks in advance . Additionally, the shower head in our room was broken and not fixed, despite multiple requests. Our luggage was not fully moved into our rooms; some items were left behind, showing a lack of thoroughness from the staff.
We were promised by the receptionist that we could remain in the sunset view room for the remainder of our stay as they failed to have two beds in the rooms along with not fixing the shower head with water and flood issues. However, the next day, staff members came banging on our doors, informing us that we had to move to room. This disruption ruined our entire trip.
When I requested to speak to the manager to explain what had been promised to us, the manager was extremely rude and dismissive. She failed to listen to my concerns, told me to leave the room, and did not provide any level of customer service.
After we were moved, the hotel staff stopped providing us with daily water bottles, which had been given to us in our previous room. Despite spending a significant amount of money on our stay, we were deprived of this essential amenity. The staff at the reception were unresponsive and rude,