We stayed for 8 days and were disappointed by several aspects of our visit. The beds were extremely hard and uncomfortable, making it difficult to get a good night's rest. Breakfast was mediocre at best and items often ran out without timely replenishment. Most of the staff seemed indifferent or annoyed when asked questions—housekeeping was the one bright spot, consistently friendly and helpful.
The pool area is beautiful and one of the best features of the resort. However, the cabana situation was poorly managed. There were no clear markings to indicate which were reserved, and we weren’t informed about the reservation policy until day 7, despite using them several times without issue.
Overall, the experience didn’t match our expectations, especially for a longer stay.
