We didn't end up staying at the hotel. Upon check-in we discovered the air conditioning in the room was not working. Maintenance was quick to arrive with a fan, but did not even attempt to fix the problem. After a visit back to the front desk, they were also quick to get us into another room. However, it was not a like kind replacement. With another visit back to the front desk and a request for a refund, they were also quick to oblige with a full refund, and we were on our way to another hotel. They were apologetic and sympathized with the situation and gave us no problems when asking for a full refund. So I will say, the customer service is outstanding, and the location is great, but I can't say much about actually staying there.