In general, we had a great experience at The Splendid Grand Hotel. The rooms, particularly the bathroom was a bit dated with 2nd rate painting facelift painting. The Front Desk staff were all very friendly and helpful, in particular Kimmie who had great knowledge with the day tours. The breakfast buffet was excellent with very good variety with fresh fruit, and a mix of western and Vietnamese options.
Now for the more serious problem. My daughters brand new pearl earrings were stolen from her unlocked backpack in her locked room. After turning her room upside down and looking in every crack or hole in the room, we reported the theft to the Manager who immediately stated that in 25 years, he has never seen staff steal from guests. Unfortunately, my daughter discovered the theft as she was packing for our Check out, meaning that calling Police was not a probable option. The hotel manager simply said sorry and hoped that we find it when we got home. Needless to say, we did not find them. My daughter was excited with her purchase and did not want to wear it whilst in Vietnam and wanted to save it for a special occasion when she got back home so she knew that when it was missing, that it had been stolen The hotel's handling was akin to sweeping it under a rug .