6/10
The hotel is impressive from the outside and previously was well maintained and luxurious. It honestly needs refurbishment. The guestrooms are dingy, sparse and missing many small features which guests look for. The bathroom was okay, but hair dryer broken, coffee maker had no regular coffee, carpet was worn and not clean, the bed was hard as a rock, uncomfortable and linens old and worn looking. We had dinner in the restaurant there, which was ok except the wine glass I received was dirty with someones lipstick. The waitstaff was very nice and apologized. I guess the worse thing was that Visions their restaurant which serves breakfast 7 days a week and opens at 7 AM, was not open at 7 am. I went to the desk and asked if they had any information about it as we were on a time crunch. The lobby spoke with them and reminded them it was after 7. We went there and they werent ready for customers at all. We werent greeted, no menus and when I put my bags down on a 4 top (which was the end of the bench seat) I was rudely told we must sit at a 2 seater when there was no one in the restaurant except us and the server could see we both had mobility issues. I was astonished that she was more concerned with where we sat not to inconvenience the staff then being accommodating after I told her we needed to be on the road before 7:30 -7:45. I told her theres no other customers here, it shouldn't matter where we sit, but you know what, we will go elsewhere who wants our business.
Wayne
Reis van 1 nacht
