Thermostat was broken, the window blinds were broken, and customer service was dismissive and unhelpful. The room was so cold that jackets had to be worn to bed both nights, and anytime the front desk was called, their go-to response was essentially to say that there was only one person at the desk and nobody was available to address the issue, but that they'd send someone later (nobody ever came). I contacted hotels.com about the stay, and I was offered a 20% refund for a ruined weekend, which I think is pretty comical. Take some accountability for putting people in a room with known issues that you weren't able to resolve!