2/10 – Matig
5 okt 2025
Desperately disappointed, look beyond the reviews.
This is not a luxury B&B. We made a very bad mistake in booking this property. The photos date back to when it was converted in 2012 and no maintenance appears to have been done since. In fact it's not a B&B at all as breakfast is extra! The breakfast we did have on one day was very poor, dry bread, cheap jam, bruised fruit and certainly not the breakfast protrayed on the website. We booked a twin room and stayed for five nights, although we thought it was expensive we anticipated that it would live up to it's reviews, how wrong we were. Subsequent checking of the invoice revealed that we were charged 3 times the base room rate for the first two nights and other differing amounts for the remaining 3 nights. The room had been well used with dirty paintwork, cracked tiles, stains on the floor and a stained toilet seat. Daily cleaning was cursory with dust evident on ledges and surfaces. Neither the wifi or television worked. More importantly there was no fire safety provision in evidence whatsoever. No signs , no smoke detectors or fire extinguishers. Given the this establishment was on an upper floor in part of an old palazzo in our view it was positively dangerous. With the assistance of hotels.com we tried to cancel the booking but the owner wouldn't budge, standing behind a clause in the booking which said no cancellation for any reason. Without the owners agreement Hotels.com couldn't give us a refund, we now understand why the no cancellation clause is there.
Nicholas
Nicholas, reis van 5 nachten
Geverifieerde gastenbeoordeling van Hotels.com
