2/10 – Matig
18 nov 2025
The Staff, the hotel room and the owner Michael. Before I come to the hotel I called and spoke with Valerie about the policies with payments and deposits. She gave me so much different information then what the policies were. She told me that if I book directly through them then the incidental fee would be cheaper than the 3rd party. Expedia is the one 3rd party that charges an incidental fee. Once I got there my a/c wasn’t working and it smelled like an electrical issue was going on in my room. I kindly asked if I could go into another room in which she had to convince the owner that my room was not sufficient and then she moved me to another room. Once I got moved in with my Son, I saw a roach running around the room and it smelled like mildew. Now I was alittle concerned about our safety and health due to everything bout I was willing to give it a shot since we moved out and into to this place. The next day I get a knock on the door at 10:00 am from the front desk receptionist asking if I was checking out. I told her I have a reservation for another day that I paid for and she told me I need to come down and do an incidental fee. I asked her to call the boss in order to get things straight because I have been told several things since before I checked in. The owner Michael solution was to tell me “ I don’t want you to stay at my hotel. You can come get your stuff and leave.” By the time I got to the hotel he had one of the maids attempting to move my stuff out.
Laquanda
Laquanda, gezinsreis van 3 nachten
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