2/10 – Matig
24 augustus 2023
We recently stayed at the Strand Continental Hotel from 18th to 23rd August, and I must say our experience was incredibly disappointing. Here's a summary of the significant problems we faced:
Misleading Information: We were led to believe that this was a family-friendly hotel, but it was actually a hostel with conditions entirely unsuitable for family accommodation.
Structural Issues: We encountered damaged doors, windows, locks, floors, and a narrow staircase. There was no option to stay on a lower floor, despite no elevator.
Hygiene Concerns: Mold in the bathroom, a clogged and smelly toilet, unpleasant cigarette odor, and unclean mattresses and blankets made our stay very uncomfortable.
Ventilation Problems: The room was unbearably warm due to poor ventilation, and the bathroom was damp and stuffy.
Unprofessional Staff Behavior: Invasive housekeeping and inappropriate staff appearance were concerning.
Equipment Malfunctions: Broken bathroom fixtures, lighting, and insufficient storage space were more headaches during our stay.
Miscellaneous Issues: Limited WiFi, loud restaurant noise, and unsightly bags outside the room further added to our discontent.
We had asked for relocation or a refund but were offered no satisfactory solution. Our stay was filled with inconveniences that went far beyond minor issues. I strongly advise against choosing this place, especially for families looking for comfort and basic amenities.
Sarah
Sarah, gezinsreis van 5 nachten
Geverifieerde gastenbeoordeling van Expedia
